COVID-19 cases in the Philippines is on the rise again. In just Metro Manila alone, numbers continue to rise in bulk. Jobs are staying remote and companies in the Philippines are still in a work-from-home setup. Nowadays, since social distancing is at an all time high, email has become the main form of formal communication. It is a powerful tool for advancing your career and building strong relationships. Considering this, it is crucial to choose the right set of words in communicating through email. Saying the wrong set of words might make you sound rude or unprofessional. Worse, it might convey the wrong message to your recipient. In order to make your emails more effective, you should avoid using these common email phrases:
1. As per my last email
You might have seen or heard this overused phrase before multiple times and thought it’s professional. However, the major reason why this shouldn’t be used is it is demotivating and somewhat rude. It is a passive-aggressive way of saying they lack responsibility for not paying attention to what you previously said. Moreover, it has a condescending tone that makes your recipient feel ignorant. You must understand that people can get busy at work. People, especially busy ones, receive hundreds of emails in a day. Moreover, people make mistakes and you should be considerate when they miss your email. Instead of using this phrase, just repeat and explain again what needs to be said a second time.
2. Sorry to bother you
It is never a good idea to start your emails with an apology like this. First of all, you are not a bother. Using this phrase implies that you are assumed you are annoying. It can also give a notion of insecurity. Instead of apologizing, be straightforward and start your email with a statement like “Hope this email finds you well.”
3. To be honest with you
You might think that this phrase makes you seem genuine and trustworthy. However, it usually has an opposite effect to what you intend it to convey. Saying this phrase will give your recipient an idea that you weren’t honest with them before. Moreover, it will give them an impression that every time you don’t start with this phrase, you could be lying. Using this phrase will make it seem like you haven’t been completely truthful in your words. This isn’t good for building trust which is why you should take it off your sentences.
4. I’ll try
When communicating professionally, it is important to choose precise and unquestionable wordings. The phrase “I’ll try” conveys uncertainty, incompetence and lack of confidence in your abilities. An example would be “I’ll try to get my work done by tomorrow.” This keeps your recipient waiting and wondering whether you’ll really be able to accomplish your job. Instead, let your recipient know directly whether you’ll finish your task by the designated deadline. Be honest to begin with.
It’s not a good idea to keep your recipient guessing, especially in a professional setting. When you use “probably” in a sentence, it adds uncertainty and ambiguity. “The jobs are probably located in Metro Manila.” This sounds like you are unsure and too ignorant to know the exact details. If you want to sound professional, you should always be concrete and definite in communicating.
It looks like jobs in the Philippines will stay remote and workers in Metro Manila will stay on a remote work arrangement. As the main form of communication nowadays, written communications are more likely to be misunderstood than face-to-face ones. It is more prone to misinterpretation as people cannot hear your tone nor see your expressions. This is why you should always be cautious of the words you use in your emails. Avoid using these phrases and always remember to apply proper email etiquette.
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By: X. Borja
Worky Online Contributor